Review of the Shuttle Service from Sorrento to Napoli Airport/Train Station
When planning your departure from the charming town of Sorrento, finding a reliable, comfortable way to reach Napoli’s Airport or Train Station is a top priority. This shuttle service, offered by Pompei Tour Organizer S.R.L., claims to make that leg of your journey smooth and stress-free. It’s a good option for solo travelers, families, or groups wanting to avoid the hassle of public transportation, especially if you’re on a tight schedule. The service is priced at around $56.77 per person and takes about an hour and a half, with pickups directly at your accommodation or nearby accessible points.
What I really like about this shuttle is the ease of booking—you need to reserve your spot at least 4 hours before your flight or 3 hours before your train departure. That’s a smart requirement, giving you enough time to plan without last-minute surprises. The vehicles are modern, air-conditioned, and spacious, which is especially welcome during the warm Sorrento summers. Plus, the ability to carry one large luggage and a handbag per passenger makes it practical for travelers with a bit of baggage. Lastly, the flexibility of group discounts and the option for a mobile ticket add to the convenience.
However, a couple of considerations are worth mentioning. Some reviewers noted that the pick-up time can be adjusted, sometimes earlier, which could cause a tight schedule if you’re not prepared. There was also a review mentioning a shuttle that failed to show up—highlighting the importance of confirming your reservation and understanding that, like any shared service, occasional hiccups do happen. Though, most travelers seem satisfied with the service’s reliability and timeliness.
Key Points / Takeaways

- Booking Required in Advance: You must reserve at least 4 hours before your flight or 3 hours before your train, ensuring they can coordinate pickups properly.
- Comfort and Modern Vehicles: Expect air-conditioned, spacious buses with ample luggage storage, making the ride more pleasant, especially in hot weather.
- Direct Pickup at Accommodation: The service picks you up right at your hotel or closest reachable point, saving you the hassle of navigating public transport or taxis.
- Time Flexibility and Group Discounts: The service offers flexible scheduling and discounts for groups, making it more economical for families or groups traveling together.
- Mixed Review Experiences: While most reviews are positive, some travelers experienced missed pickups or schedule changes, so confirmation is key.
- Great for Stress-Free Departures: This shuttle line is designed for travelers who want to avoid the unpredictability of public transit or taxis, especially if you have a tight schedule.
Entering the World of Sorrento to Napoli Travel
Imagine yourself in a cozy, air-conditioned bus gliding smoothly away from the scenic streets of Sorrento toward Napoli. The driver, possibly someone like the friendly “Mario” mentioned in reviews, greets you politely and handles the road with care, providing a comfortable, relaxed start to your journey. The journey’s duration—about 90 minutes—is enough to catch your breath after a busy holiday, or to plan your next move in Naples.
I love how straightforward the process seems: the shuttle departs regularly, and you’re told exactly where to meet depending on your hotel location. You’ll carry one big suitcase and a handbag, making the ride uncluttered and stress-free. The key here is reliability—most reviews praise the service for being “very efficient” and “on time,” which is essential when catching a flight.
That said, if your accommodation isn’t reachable by the shuttle vehicle itself, you’ll be guided to the closest accessible pickup point—an extra step that might add a few minutes but ensures you’re still on schedule. This flexibility is especially helpful for travelers staying in boutique hotels or apartments tucked away in narrow alleyways that buses can’t access directly.
You can also read our reviews of more tours and experiences in Sorrento.
The Practical Aspects of the Journey
The entire experience hinges on pre-booking, which prevents last-minute stress. Confirmations happen within 48 hours, and most travelers find the process smooth. Keep in mind, the typical maximum group size is 50 travelers, so this service caters well to both small groups and larger parties.
The vehicle’s amenities—air conditioning, comfortable seats, and luggage space—are designed with your comfort in mind. The ride is about 1.5 hours, providing a good window to relax, review your trip, or even enjoy a snack. The efficiency of the service is appreciated, but the occasional schedule change or early pick-up (as some reviews note) can catch you off guard, so staying flexible and confirming your details beforehand is wise.
The price point, at $56.77 per person, is quite reasonable for this convenience. When you consider the cost and hassle of a taxi or multiple public transport tickets, this shuttle offers solid value—especially if you’re traveling in a group and can split the fare.
Who Will Benefit Most from This Shuttle?
This service suits travelers who value timeliness and convenience over the unpredictability of public transportation. It’s perfect if you’re pressed for time or carrying a lot of luggage. Families with young children, seniors, or those unfamiliar with local transit routes will appreciate the direct, door-to-door aspect.
However, keep in mind that schedule changes are possible, so those with very tight connections might want to confirm their pickup time and be ready early. Travelers who prefer a relaxed, stress-free start or end to their trip will find this service a comfort.
In contrast, if your accommodation is far from the pickup points or in a hard-to-reach area, be prepared for some planning. The flexibility to be dropped off at the closest accessible point might mean a short walk, but it’s better than navigating Naples’ busy streets with luggage in tow.
Price and Value: An Honest Look
At just under $60 per person, this shuttle balances cost and comfort well. For most travelers, the peace of mind knowing that they’ll be picked up on time and delivered directly to their departure point outweighs the expense of a taxi, especially if traveling with friends or family. The group discounts and mobile ticketing add further convenience, making the process more seamless.
Some reviews highlight that the service “took away all the stress” of figuring out public transit or taxis, which can be unpredictable or expensive in Italy. While one reviewer experienced a no-show, most praise the service’s efficiency and friendly drivers—highlighting that occasional hiccups are part of shared transportation.
The Experience in Practice
From the moment you book, you’ll appreciate the clear instructions and the ability to choose a suitable time slot. Most importantly, the timing is key: arriving well ahead of your flight or train departure ensures a smooth experience. The vehicle options are modern, and the driver’s polite demeanor often earns compliments, as seen in reviews noting the “polite and friendly” drivers.
The ride itself is quite straightforward—no surprises, just a comfortable, air-conditioned journey. Most travelers mention arriving with plenty of time to spare, which is invaluable in busy Naples airports and stations. The service’s reliability and the ability to drop you right at your hotel or the closest accessible point make it a good choice for those who want to avoid the chaos of public transport.
Final Thoughts: Is It Worth It?
If you’re seeking a dependable, hassle-free way to leave Sorrento, this shuttle service is a solid choice. It’s especially suited for travelers who dislike navigating unfamiliar transit systems with luggage or those on tight schedules. The price is reasonable compared to taxis, and the comfort level is quite good.
However, always confirm your pickup time and be flexible—traffic, schedule changes, or missed pickups can happen in any shared service. The reviews show most travelers are pleased, with many saying it “took away all the stress” and praising the courteous drivers.
Ultimately, this shuttle offers a practical, comfortable, and reasonably priced solution for your departure from Sorrento, making your last day a little easier and more enjoyable.
Frequently Asked Questions (FAQs)
Can I book this shuttle service last-minute?
Booking requires at least 4 hours’ notice before your flight or 3 hours before your train. It’s best to reserve early to guarantee your spot and avoid last-minute stress.
What if my accommodation isn’t directly reachable by the shuttle?
The company will inform you of the closest pickup point reachable by the shuttle vehicle. You might need to walk a short distance to meet the shuttle, but this ensures you’re still on schedule.
How reliable is the shuttle service?
Most reviews highlight its efficiency and punctuality. However, there have been instances of schedule changes or missed pickups, so confirming your reservation is wise.
What amenities do the buses have?
Vehicles are modern and air-conditioned, with spacious seating and enough luggage storage for one large suitcase and a handbag per passenger.
How long does the trip usually take?
The journey from Sorrento to Napoli Airport or Train Station takes about 1 hour and 30 minutes under normal traffic conditions.
Is group travel available?
Yes, group discounts are offered, making it more affordable for families or larger parties traveling together.
What is the cancellation policy?
You can get a full refund if you cancel at least 24 hours before your scheduled pickup. The process is straightforward through the booking platform.
To sum it up, this shuttle service from Sorrento to Napoli Airport or Train Station offers a dependable way to end your holiday with minimal fuss. It’s suited for those valuing comfort, punctuality, and convenience, especially if traveling in a group or with luggage. While not perfect, most travelers find it a worthwhile choice that lets you focus on enjoying the last moments of your Sicilian or Amalfi Coast adventure instead of fretting over transportation logistics.
More Tour Reviews in Sorrento
Not for you? Here's more things to do in Sorrento we have recnetly reviewed
- Sorrento Coast E-Bike Tour and Visit at Vinegar Cellar
- From Sorrento: Private Amalfi Coast Tour with Emerald Cave
- Sorrento: City Highlights & Hidden Gems Private Walking Tour
- From Sorrento: Full-Day Boat Cruise to Capri
- Mozzarella Making Experience (Live it, Discover it, Taste it)
- Sorrento Capri boat tour
- Sorrento: Pompeii & Herculaneum Day Trip Entry and Lunch
- Sorrento: Capri Island Private Yacht Tour with Skipper
- Sorrento: Cooking Demo & Meal at a Local’s Home
- Sorrento: Pizza Making Class at Tirabusciò Cooking School
- Private Sunset boat tour
- Sorrento: Lemon Garden Guided Tour with Tastings
