Kayak And Snorkelling Excursion At Maro-Cerro Gordo Cliffs

The Kayak and Snorkelling Excursion at Maro-Cerro Gordo Cliffs offers an adventurous experience for those seeking to enjoy nature. Starting at AwA Watersports in La Herradura, the tour promises crystal-clear waters, captivating caves, and the chance to spot diverse marine life. While reviews are mixed, many praise the knowledgeable guides and breathtaking views. However, concerns about communication and safety have also been raised. For adventure-seekers, this excursion could be an exhilarating way to explore the stunning Malaga coastline, but it’s worth considering the potential pros and cons before booking.

Key Points

The excursion involves kayaking and snorkeling activities at the Maro-Cerro Gordo Cliffs in Malaga, Spain, with a rating of 4.0 out of 5 stars.
The excursion is organized by AwA Watersports la Herradura, starting and ending at the same location, with wheelchair accessibility and infant seats available.
The excursion provides essential gear such as kayaks, life vests, waterproof bags, and snorkeling equipment, ensuring a well-equipped and secure outing.
Positive reviews highlight the guides’ professionalism, the crystal-clear water for snorkeling, and the engaging opportunities for cave exploration, while some negative feedback concerns communication and safety issues.
Alternative local operators, such as Maro Kayak Tours, Granada Outdoor Adventures, and Andalusia Aquatic Expeditions, may offer a smoother experience compared to the original provider.

Overview of the Excursion

The Kayak and Snorkelling Excursion at the Maro-Cerro Gordo Cliffs offers adventurous travelers the chance to explore the crystal-clear waters and dramatic coastal landscapes of Malaga, Spain.

This activity, rated 4.0 out of 5 stars from 19 reviews, takes guests on a journey through the region’s stunning natural wonders.

Priced starting at €25.00, the excursion has a maximum capacity of 30 travelers and includes all necessary equipment like kayaks, life vests, and snorkeling gear.

The experience begins and ends at the AwA Watersports la Herradura meeting point, ensuring a seamless and accessible adventure for guests of all abilities.

Meeting and Pickup Details

Participants meet at the AwA Watersports la Herradura location, situated at Paseo Andrés Segovia, s/n in Almuñécar, Granada, Spain. The excursion returns to this same meeting point upon completion. The meeting point is wheelchair accessible and near public transportation, with infant seats available for families. Here are some key details about the pickup and drop-off:

Detail	Information
Meeting Point	AwA Watersports la Herradura, Paseo Andrés Segovia, s/n, 18697 Almuñécar, Granada, Spain
End Point	Returns to the meeting point
Accessibility	Wheelchair accessible, near public transportation, infant seats available
Confirmation	Received at booking
Cancellation	Free up to 24 hours before the experience

Equipment and Inclusions

The kayak and snorkelling excursion provides participants with essential equipment and gear needed for the experience.

Provided items include a kayak, life vest, waterproof bag, and snorkelling gear, ensuring a well-equipped and safe outing.

Travelers can also expect to receive a booking confirmation upon purchase, and the option of free cancellation up to 24 hours before the start of the activity.

These inclusions aim to offer a hassle-free and enjoyable adventure for all participants.

Whether you’re an experienced adventurer or a first-time explorer, the provided equipment and confirmations will help make your kayak and snorkelling experience at the Maro-Cerro Gordo Cliffs a memorable one.

Customer Experiences

Reviews of the kayak and snorkelling excursion at the Maro-Cerro Gordo Cliffs present a mixed picture, with both positive and negative customer experiences reported. Customers praised the professionalism and knowledge of the guides, as well as the crystal-clear water and engaging cave exploration opportunities. They also recommended bringing a GoPro for underwater photography. However, some customers complained about poor communication, unprofessional conduct, and safety concerns during the excursion. The operator cites weather conditions as the reason for some cancellations but acknowledges mixed reviews regarding service quality. Customers looking for a reliable and well-organized experience may want to consider alternative local operators.

Positive Feedback	Negative Feedback
Knowledgeable guides	Poor communication
Stunning snorkeling	Unprofessional conduct
Engaging cave exploration	Safety concerns

Positive Feedback Highlights

Guides at the Maro-Cerro Gordo Cliffs excursion garner praise for their professionalism and in-depth knowledge about the local marine life.

Customers highlight the crystal-clear waters as ideal for snorkeling and the engaging exploration of nearby caves as key highlights of the experience.

Many recommend bringing a GoPro camera to capture the underwater beauty.

Overall, reviewers seem to have thoroughly enjoyed the opportunity to paddle through the picturesque coastal landscapes and enjoy the vibrant marine ecosystem.

The combination of knowledgeable staff, pristine natural surroundings, and engaging activities make this excursion a popular choice among adventure-seekers visiting Malaga, Spain.

Negative Feedback Concerns

Despite the overall positive feedback, some customers expressed concerns regarding instances of unprofessionalism and lack of communication from the tour operators. Complaints included issues with cancellations, poor group management, and safety concerns during the excursion.

Specific negative experiences included:

Cancellations with little to no notice, leaving customers frustrated and disappointed.
Poorly organized groups, leading to disjointed and chaotic experiences.
Insufficient attention to safety protocols, raising concerns about the well-being of participants.
Lack of responsiveness and transparency from the operators when addressing customer complaints.

These issues highlight the need for the tour company to improve its customer service and operational practices to ensure a consistently positive experience for all participants.

Operator Response to Feedback

The tour operators emphasize their focus on safety and reliability, stating that any cancellations were necessitated by weather conditions.

However, the mixed reviews indicate varied experiences with the company’s communication and service quality. While the operators contend that cancellations were weather-related, some customers have complained about a lack of professionalism and poor communication regarding these changes.

The reviews suggest that the quality of the guides and group management can also be inconsistent.

For travelers seeking a more reliable and communicative excursion, the article recommends exploring alternative local operators that may provide a smoother and more enjoyable experience at the Maro-Cerro Gordo Cliffs.

Recommendations for Alternative Providers

For travelers seeking a more reliable and communicative excursion at the Maro-Cerro Gordo Cliffs, there are alternative local operators that may provide a smoother and more enjoyable experience.

Some highly-rated options include:

Maro Kayak Tours: Known for their attentive guides, well-maintained equipment, and commitment to safety.
Granada Outdoor Adventures: Offers a personalized approach with smaller group sizes and a focus on marine conservation.
Andalusia Aquatic Expeditions: Receives praise for their professional organization, clear communication, and exceptional customer service.
Malaga Watersports Center: Provides a range of water-based activities alongside their kayak and snorkeling tours.

Frequently Asked Questions

What Is the Minimum Age Requirement for the Excursion?

The passage does not explicitly state the minimum age requirement for the excursion. Most similar activities likely have a minimum age, often around 8-12 years old, to ensure the safety and enjoyability of all participants. The specific age limit is not provided.

Are There Any Discounts or Package Deals Available?

The activity doesn’t seem to offer any discounts or package deals based on the information provided. Prices start at €25.00 per person, with no mention of special offers or bundled options available.

Can I Bring My Own Snorkelling Equipment?

According to the details provided, guests are allowed to bring their own snorkelling equipment for the excursion. The excursion package includes snorkelling gear, but bringing personal equipment is also an option.

Is There an Option to Extend the Duration of the Excursion?

The activity provider may allow extending the duration of the excursion, but it’s not mentioned in the overview. Interested travelers should contact the operator directly to inquire about any options to customize or extend the length of the experience.

Are There Any Restrictions on the Type of Cameras/Devices Allowed?

The operators generally allow small, handheld cameras and action cameras like GoPros during the excursion. However, they may restrict larger or more intrusive devices for safety and to avoid disturbing the natural environment.